Refund & Returns Policy

We take pride in offering authentic and high-quality Pokémon cards and collectibles. Your satisfaction is important to us. Please read our refund and returns policy carefully before making a purchase.

Return eligibility

We accept returns on most items within 14 days of delivery, provided that:

• Items are unopened, factory sealed and in their original condition.
• Proof of purchase (order number) is provided.

Items that cannot be returned

• Products whose factory seal has been broken, opened or tampered with.
• Items returned in a condition different from how they were delivered.

Because the value of sealed trading card products depends on their factory seal, we cannot accept returns on opened items.

Damaged or incorrect orders

If your order arrives damaged or you received the wrong item, contact us as soon as possible with your order number and photos of the item and packaging. We will arrange a replacement or refund — and cover the return shipping when the error is ours.

How to request a return

Contact us by email or phone through the contact page with your order number and we will guide you through the process. Please do not send items back before we confirm your return.

Refunds

Once your return arrives and passes inspection, your refund is issued to the original payment method. We will notify you by email as soon as it is processed. Unless the return is due to our error, return shipping costs are the responsibility of the buyer.